ZapKit vs 360dialog
The short answer: ZapKit is WhatsApp marketing & CRM software you buy once as source code and self-host, while 360dialog is a hosted option you rent. 360dialog resells WhatsApp API access with monthly platform pricing; ZapKit gives you the full marketing and CRM application as source you own on top of your own API access.
ZapKit vs 360dialog: at a glance
| ZapKit | 360dialog | |
|---|---|---|
| Delivery | Source code you self-host | Hosted service |
| Pricing | One-time from $249 | Recurring subscription |
| Ownership | You own code & data | Vendor-controlled |
| Customisation | Unlimited (full source) | Within product limits |
| White-label / resell | Yes | Usually no |
When to pick ZapKit
Choose ZapKit if you want to own the platform, avoid escalating monthly fees, customise deeply, or resell it under your own brand. It ships with everything below:
- Official WhatsApp Cloud API integration (no unofficial libraries)
- Bulk broadcast campaigns with template management & scheduling
- Shared team inbox with agent assignment, tags and canned replies
- No-code AI chatbot / flow builder for automated replies
- Full CRM pipeline — contacts, deals, notes and custom fields
- Multi-tenant SaaS: sell subscriptions to your own customers
Frequently asked questions
Is ZapKit better than 360dialog?
It depends on what you value: ZapKit gives you owned, self-hosted source code with no recurring fees, while 360dialog is faster to start as a hosted service. 360dialog resells WhatsApp API access with monthly platform pricing; ZapKit gives you the full marketing and CRM application as source you own on top of your own API access.
Which is cheaper, ZapKit or 360dialog?
Over time ZapKit is usually cheaper because it is a one-time licence from $249 with no per-seat monthly billing, whereas 360dialog charges recurring fees that grow with usage.
Can I switch from 360dialog to ZapKit?
Yes — because ZapKit is source code you control, you can migrate and recreate your workflows, then customise beyond what 360dialog allows.
Get a quote or a guided demo
Tell us your use case and we'll send pricing, a live demo walkthrough and licensing options for ZapKit. Usually a reply within one business day (IST).