Product #11 / 12
SupportDesk Audit Report
Audit of SupportDesk — omnichannel helpdesk + live chat SaaS. Same status as StockNova: polished demo placeholder only, no running app yet.
Executive Summary
SupportDesk promises omnichannel helpdesk (WhatsApp, Telegram, Email, Web) with AI ticket classification, sentiment detection, chatbot automation, and SLA tracking. Currently only a single placeholder page exists — 4 feature cards (Omnichannel Inbox, AI Auto-Classify, Chatbot Builder, SLA & Analytics) + credential hints + 'Demo setup in progress' + 'Buy on CodeCanyon Coming Soon' CTA.
Hinted credentials: [email protected]/admin123, [email protected]/agent123 — no login to use them at.
Stack & Access
| Current state | Placeholder demo page only |
| Public URL | codemytown.com/supportdesk/ |
| Marketing | None separately — only the placeholder |
Screenshots
Bugs
Full application not built — demo is placeholder
- Same as StockNova
- Placeholder only, no login/dashboard/inbox.
- Fix plan
- Multi-week build: ticket inbox UI, WhatsApp/Telegram/Email webhook ingestion, AI classification integration, agent performance dashboards, chatbot builder.
Recommendation
Mark “Coming Soon” and use the placeholder as a lead-capture. Pair with a waitlist signup for early-access pricing.