SupportDesk pricing
SupportDesk is priced from $199 as a one-time source-code licence — you own it outright, self-host it, and pay no monthly SaaS fees or revenue share. Here is exactly what that buys and how it compares to renting.
What's included in the price
Every SupportDesk licence is a single payment from $199 that includes the complete platform — nothing is gated behind a monthly plan.
- Omnichannel inbox: WhatsApp, Telegram, email and web chat
- AI ticket classification, routing and sentiment detection
- Chatbot automation and canned/macro replies
- SLA policies, priorities and escalation rules
- Knowledge base / help center for self-service
- Team roles, departments and assignment rules
SupportDesk vs a hosted SaaS: 3-year cost
The short answer: a hosted helpdesk & live chat software billed monthly overtakes the one-time price of SupportDesk within the first year, then keeps charging. Illustrative comparison:
| SupportDesk (own it) | Typical hosted SaaS (rent it) | |
|---|---|---|
| Upfront | From $199 one-time | $0 (then billed monthly) |
| Monthly | $0 to CodeMyTown | ~$33+ per month, scaling with seats/usage |
| 3-year total | From $199 + your hosting | ~$1,188+ |
| Ownership | You own the code & data | Vendor-controlled |
| Resell rights | Yes (multi-tenant, white-label) | No |
Figures are illustrative to show the one-time-vs-recurring shape; send an enquiry for exact SupportDesk licence tiers.
Frequently asked questions
How much does SupportDesk cost?
SupportDesk starts from $199 as a one-time source-code licence. That single payment covers the full codebase — there are no monthly SaaS fees and no revenue share paid back to CodeMyTown.
Is SupportDesk a subscription or a one-time price?
It is a one-time price. You buy the SupportDesk source code once from $199, self-host it on your own server, and keep 100% of any revenue you make from it.
What is included in the SupportDesk price?
The licence includes the complete, documented source code, the database schema, a working live demo and setup docs, so you can deploy, customise and rebrand it as your own helpdesk & live chat software.
Is SupportDesk cheaper than a hosted alternative?
Over two to three years, almost always. A one-time licence from $199 replaces recurring per-seat fees that keep growing, so the helpdesk & live chat software pays for itself and then costs nothing more to CodeMyTown.
Get a quote or a guided demo
Tell us your use case and we'll send pricing, a live demo walkthrough and licensing options for SupportDesk. Usually a reply within one business day (IST).