SupportDesk features
SupportDesk includes 8 production-ready features in the box — SupportDesk is a multi-tenant omnichannel helpdesk and live-chat platform sold as source code — unifying WhatsApp, Telegram, email and web chat into one inbox with AI ticket classification, sentiment detection, chatbots and SLAs. Every feature below ships as source code you own and can customise.
Full feature list
- Omnichannel inbox: WhatsApp, Telegram, email and web chat
- AI ticket classification, routing and sentiment detection
- Chatbot automation and canned/macro replies
- SLA policies, priorities and escalation rules
- Knowledge base / help center for self-service
- Team roles, departments and assignment rules
- Customer satisfaction (CSAT) surveys and reports
- Multi-tenant — run support for many brands or resell it
What you get with the source code
Beyond the feature set, buying SupportDesk means you receive the complete, original codebase, its database schema, a working live demo and setup docs. It runs on PHP + MySQL, websocket live chat, channel integrations; standard VPS. There are no monthly fees, no seat caps and no revenue share — you own it.
Frequently asked questions
What features does SupportDesk include?
SupportDesk ships with 8 core capabilities out of the box, including Omnichannel inbox: WhatsApp, Telegram, email and web chat, AI ticket classification, routing and sentiment detection and Chatbot automation and canned/macro replies. Because you get the full source code, you can extend or remove any of them.
Can I add my own features to SupportDesk?
Yes. SupportDesk is delivered as complete, documented source code — not a locked SaaS — so your developers can add custom features, integrations and branding without any platform restrictions.
Is every feature included in the one-time price?
Yes. The one-time licence from $199 includes the full feature set and source; there are no feature paywalls, seat limits or monthly upgrades to unlock functionality.
What do I need to run SupportDesk?
PHP + MySQL, websocket live chat, channel integrations; standard VPS.
Get a quote or a guided demo
Tell us your use case and we'll send pricing, a live demo walkthrough and licensing options for SupportDesk. Usually a reply within one business day (IST).