What can you build with SupportDesk?
SupportDesk is a multi-tenant omnichannel helpdesk and live-chat platform sold as source code — unifying WhatsApp, Telegram, email and web chat into one inbox with AI ticket classification, sentiment detection, chatbots and SLAs. Below are the people who buy it and the products they launch with it.
Who buys SupportDesk
Use case 1
Built for SaaS and e-commerce support teams — they use SupportDesk to launch a helpdesk & live chat software they own outright, with no monthly SaaS bill and full freedom to customise and brand it.
Use case 2
Built for BPOs and agencies managing client support — they use SupportDesk to launch a helpdesk & live chat software they own outright, with no monthly SaaS bill and full freedom to customise and brand it.
Use case 3
Built for founders launching a Zendesk-style product — they use SupportDesk to launch a helpdesk & live chat software they own outright, with no monthly SaaS bill and full freedom to customise and brand it.
What they launch with it
Whichever use case fits you, SupportDesk gives you the full toolkit to ship: omnichannel inbox: WhatsApp, Telegram, email and web chat; aI ticket classification, routing and sentiment detection; chatbot automation and canned/macro replies; sLA policies, priorities and escalation rules, and more. It runs on PHP + MySQL, websocket live chat, channel integrations; standard VPS.
Frequently asked questions
Who is SupportDesk for?
SupportDesk is built for SaaS and e-commerce support teams, BPOs and agencies managing client support and founders launching a Zendesk-style product. Because it is multi-tenant source code you self-host, it fits both operators running one brand and resellers launching it as their own SaaS.
Can I resell SupportDesk to my own clients?
Yes. SupportDesk is delivered as source code you own, so agencies and developers routinely white-label it and sell it — or a subscription to it — to their own clients.
Do I need to be technical to use SupportDesk?
To launch it you (or a developer for a day) need to deploy it on a standard VPS. After that, day-to-day operation is done through the admin dashboard, no coding required.
How is this different from a hosted SaaS?
A hosted SaaS charges monthly forever and owns your data; SupportDesk is a one-time source licence from $199 that you host yourself, own outright and can customise for any of the use cases below.
Get a quote or a guided demo
Tell us your use case and we'll send pricing, a live demo walkthrough and licensing options for SupportDesk. Usually a reply within one business day (IST).